HP Lies, or One Man's Quest to Get His Defective Computer Fixed: Aug. 3rd, 2009

Over the weekend I find out that a class action lawsuit has been in the making for a few months now, but can't proceed until the court certifies that a class actually exists. I post a reply on the hplies forum asking if there has been any progress on this matter. In addition, hplies lists a number of service order numbers that were given free repairs in the last few months. These orders correspond to model numbers not included in the enhanced warranty, inlcuding mine. Therefore I can conclusively say that it is possible for my computer to be repaired free of charge. I also investigate the official HP support forums, which according to hplies have been subjected to scrutiny and censorship by HP moderators who delete most posts regarding this matter on the grounds they are, "irrelevant." I find multiple threads full of people posting system information about computers that have failed due to this problem and yet are not covered under the enhanced warranty. HP's information page about the enhanced warranty also contains info about the BIOS update released in November 2007, which caused the heatsink fan to run continuously in order to slow the progression of the problem. This had the convenient effect of stalling most peoples' eventual system failures until after their warranties had expired. Armed with this and other information, I call David back to continue my efforts. Unfortunately, David is unavailable for reasons unknown (lunchbreak, out of the office are given as possible excuses). I leave a message to have him call me back (still waiting on that). That is where I currently stand.